A large client brought to our attention that their unemployment account had been incorrectly charged with paid claims for the previous three years. Their CPA had been unsuccessful at having the charges reviewed. ABO stepped in and earned an audience with a key contact in Michigan’s unemployment office. The erroneous charges were expunged from the record of our client and ABO was able to get the client’s unemployment rate reduced retroactively for three years. The client was thrilled when a $29,000 refund check arrived from the state of Michigan due to the efforts of ABO.